Account Specialist

Job Summary

A company is looking for an Account Specialist to support customer account growth and retention.

Key Responsibilities

• Support customer accounts with engagement planning, renewal tracking, and communications
• Prepare reports and success plans to facilitate proactive outreach and risk management
• Collaborate with cross-functional teams to identify risks and opportunities for account health

Required Qualifications

• 1+ years of experience in customer-facing roles (support, sales, renewals, or success)
• Bachelor's degree or equivalent work experience
• Experience managing tasks or projects in a fast-paced environment
• Experience with Salesforce.com, Microsoft Excel, and Google Workspace
• Familiarity with customer lifecycle or account management processes preferred