Account Specialist

Job Summary

A company is looking for an Account Specialist to support customer account growth and retention.

Key Responsibilities

• Support customer accounts through engagement planning, renewal tracking, and communications
• Prepare customer data reports and collaborate with teams to identify risks and opportunities
• Assist in coordinating internal teams to resolve customer issues and contribute to process improvements

Required Qualifications

• 1+ years of experience in customer-facing roles (support, sales, renewals, or success)
• Bachelor's degree or equivalent work experience
• Experience managing tasks or projects in a fast-paced environment
• Familiarity with Salesforce.com, Microsoft Excel, and Google Workspace
• Exposure to customer lifecycle, renewal, or account management processes is preferred