Account Specialist
Job Summary
Engaging with customers to negotiate repayment plans, the full-time remote Account Specialist will focus on preventing delinquent accounts from escalating, while maintaining accurate records and escalating complex cases as necessary.
Key responsibilities
- Contact customers to negotiate repayment plans and prevent progression to late stage
- Assess customer circumstances and recommend appropriate solutions
- Maintain accurate records of customer interactions in compliance with regulatory and company requirements
Required qualifications
- 1-2 years of collections, customer service, or financial services experience
- Understanding of lines of credit and billing cycles
- Ability to manage high call volumes while maintaining professionalism
- Proficiency in MS Word, Excel, and Outlook
- Must have a reliable high-speed internet connection and a quiet workspace
Complete Job Description
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