Account Specialist for Benefits Management

Job Summary

Account Specialist for Benefits Management, a full-time position responsible for assisting youth transitioning from foster care and their families in understanding and managing federal benefit programs while providing customer support and tracking service delivery.

Key Responsibilities

• Assist older foster youth and families in understanding federal benefit programs and eligibility requirements
• Educate youth and caregivers on managing and maintaining benefits during the transition from foster care
• Provide clear and compassionate customer service while tracking individual caseloads and documentation

Required Qualifications

• A Bachelor's degree or 2 years of relevant experience
• Experience in customer service, benefits administration, or social services
• Familiarity with Social Security benefits and human services organizations is a plus
• Strong organizational skills with the ability to manage a caseload and meet deadlines
• Proficiency with standard office software and databases