Account Supervisor

Job Summary

Supervising and developing drivers for assigned accounts, the full-time Account Supervisor will address customer service issues, manage driver performance, and ensure shipment needs are met while working remotely.

Key responsibilities

• Proactively promote safety metrics and key performance indicators to enhance service quality
• Utilize High Performance Coaching to guide drivers on performance and behavior expectations
• Manage customer expectations and commitments through effective communication and relationship-building

Required qualifications

• High school diploma or equivalent required
• 3+ years of operations experience, including customer service, fleet management, or load planning preferred
• Experience in transportation, logistics, and/or supervisory roles is a plus
• Comprehensive knowledge of DOT regulations impacting daily operations preferred
• Adept at assessing organizational dynamics and managing change