Account Support Representative

Job Summary

To maximize the productivity of Field Account Managers, the full-time remote Account Support Representative will serve as a reliable point of contact for customers throughout the quoting, ordering, and support process, ensuring timely and accurate responses to customer inquiries.

Key responsibilities

• Prepare and distribute product configurations and customer quotes while ensuring accurate ordering of products
• Provide online access and support for UDT Digital Tools, assisting customers with navigation and self-service features
• Deliver timely responses to customer requests and proactively communicate order status updates and pricing changes

Required qualifications

• Minimum of 2 years of sales or customer service experience in the technology industry
• Working knowledge of Office applications and experience with CRM, quoting, or ticketing tools
• Strong sense of ownership and urgency in responding to customer inquiries
• Demonstrated ability to multitask and manage multiple customer requests
• Familiarity with government and educational procurement processes is preferred