Account Support Representative

Job Summary

To provide day-to-day account interaction and order processing services, the remote Account Support Representative Associate will manage account operations for specific clients, ensuring effective handling of customer problems and orders while working East Coast hours.

Key responsibilities

• Process orders for assigned accounts, ensuring accuracy and completeness of documentation
• Manage the Salesforce queue, reassigning complex cases to senior representatives as needed
• Respond to customer inquiries and maintain communication with the account team to facilitate smooth operations

Required qualifications

• Bachelor's Degree or equivalent experience in Business Administration, Purchasing, or a related field
• 0 - 2 years of related experience
• Proficiency in Excel, PowerPoint, and other Microsoft Office applications
• Strong analytical skills and attention to detail
• Ability to manage multiple priorities effectively