Account Support Representative
Job Summary
Providing day-to-day account interaction and order processing services, the full-time remote Account Support Representative Associate will manage account operations for specific clients, ensuring effective handling of customer issues and orders while working East Coast hours.
Key responsibilities
- Process orders for assigned accounts, ensuring accuracy and completeness of documentation
- Manage the Salesforce queue, reassigning complex cases to senior Account Support Representatives as needed
- Respond to customer inquiries regarding order status, invoices, and shipment tracking
Required qualifications
- Bachelor's Degree or equivalent experience in Business Administration, Purchasing, or a related field
- 0 - 2 years of related experience
- Proficiency in Excel, PowerPoint, and other Microsoft Office applications
- Strong analytical skills and attention to detail
- Ability to manage multiple priorities effectively under pressure
Complete Job Description
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