Account Support Representative

Job Summary

Providing essential account interaction and order processing services, the remote Account Support Representative Associate will manage daily account operations, ensuring effective handling of customer issues and orders in this entry-level, full-time position.

Key responsibilities

• Process orders for assigned accounts, ensuring accuracy and required documentation is present
• Manage the Salesforce queue and reassign complex cases to senior Account Support Representatives
• Handle RMA and CRB requests, maintaining communication with the account team for smooth operations

Required qualifications

• Bachelor's Degree or equivalent experience in Business Administration, Purchasing, or a related field
• 0 - 2 years of related experience
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint
• Strong analytical skills and attention to detail
• Ability to manage multiple priorities effectively under pressure