Accounting Operations Team Lead

Job Summary

A company is looking for an Accounting Operations Team Lead.

Key Responsibilities

• Provide guidance and training to a team of 7-10 Specialists, assisting with onboarding and identifying knowledge gaps
• Manage and prioritize ticket queues in ServiceNow, ensuring high productivity and timely support for attorneys and clients
• Resolve advanced or sensitive billing and accounting inquiries that require a higher level of expertise

Required Qualifications

• At least 5 years of accounting or billing experience within a law firm environment
• Proficiency in Aderant and strong Excel skills (pivots and filters)
• Prior experience as a Team Lead or in a formal mentorship/supervisory capacity (minimum 6 months to 1 year)
• Exceptional interpersonal skills with the ability to manage sensitive financial information with discretion