Accounting Service Desk Specialist

Job Summary

A company is looking for an Accounting Service Desk Specialist to manage accounting and billing inquiries.

Key Responsibilities

• Assess and resolve accounting and billing inquiries from stakeholders
• Maintain accurate records of actions and resolutions in the ServiceNow ticket system
• Provide proactive updates and clear communication regarding accounts and billing

Required Qualifications

• High School Diploma or GED required; Associate's Degree in Accounting or Finance preferred
• 2+ years of accounting or billing experience in a law firm or professional services organization
• Experience with Aderant is required; knowledge of Chromeriver or Kofax preferred
• Ability to work under pressure and manage competing demands
• Proficiency in accounting software and tools through continuous learning