Accounting Service Desk Specialist

Job Summary

Seeking a contract-to-hire Accounting Service Desk Specialist, the remote position will manage accounting and billing inquiries, provide proactive customer support, and troubleshoot complex billing issues while maintaining detailed documentation.

Key responsibilities

• Act as the primary point of contact for resolving accounting and billing inquiries from internal teams and clients
• Drive customer experience by providing timely updates on financial matters to stakeholders
• Utilize investigative skills to troubleshoot complex billing issues and escalate specialized requests as needed

Required qualifications

• At least 1 year of hands-on experience in client billing or accounting, preferably in a service-oriented environment
• Strong experience with financial platforms such as Aderant, ChromeRiver, and BillBlast
• Proficiency in Microsoft Excel, including the use of filters and pivot tables
• Excellent home office setup, including dual monitors for efficient multitasking
• High School Diploma or GED required; Associate's Degree in Accounting, Finance, or related field preferred