Accounting Software Support Analyst

Job Summary

Providing front-line technical support, the full-time Accounting Software Support Analyst will assist clients with accounting functionality, banking workflows, and financial operations within the Cephai platform, while working in a hybrid or remote capacity.

Key responsibilities

• Diagnose and resolve customer-reported accounting and payment issues, ensuring accurate and professional communication
• Utilize enterprise AI tools to enhance case resolution and document workflows effectively
• Create and maintain internal and customer-facing documentation, and provide training on accounting system functionality

Required qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred
• 2+ years of software support experience, ideally in a SaaS or accounting software environment
• Solid understanding of core accounting principles and familiarity with banking terminology and payment processes
• Experience with CRM or support ticketing systems; Intercom experience preferred
• Proficiency with Microsoft Office Suite and demonstrated ability to use enterprise AI tools