Job Summary

A company is looking for an Accounting Support Specialist who will provide ongoing support for Accounting users, assist with setting up the Accounting module, gather customer feedback, and resolve product-related support issues.

Key Responsibilities:

• Maintain and enhance customer satisfaction through phone, email, and chat support channels
• Support new Accounting customers in setting up the module and provide group training
• Gather customer feedback and identify opportunities to improve product functionality and enhance the customer experience

Qualifications:

• 1+ years of customer-facing experience in Support, Customer Success, or Business Development
• Ability to develop strong client relationships and critically problem-solve
• Ability to effectively communicate and collaborate with internal teams
• Outstanding probing and listening skills
• SaaS support experience and/or legal experience desired