Accounts Receivable Administrator

Job Summary

Managing inbound billing inquiries, the full-time Accounts Receivable Administrator will provide support to patients and healthcare professionals remotely, ensuring timely and accurate resolution of billing issues while documenting interactions in the CRM system.

Key responsibilities

• Serve as the primary point of contact for billing-related inquiries via phone and email
• Assess interactions to determine root causes and drive timely resolutions, prioritizing first-call resolution
• Document all customer interactions accurately within the CRM system and collaborate with internal teams to prevent billing errors

Required qualifications

• Bachelor's degree in a related field or equivalent education and experience
• 2+ years of experience in medical billing or a similar role
• Experience in a HIPAA-controlled environment
• Understanding of medical billing, insurance claim processing, and HCFA 1500 billing form requirements
• Proficiency with MS Office suite and customer relationship management systems (CRM)