Accounts Receivable Specialist

Job Summary

Owning a portfolio of retailer accounts, the remote Accounts Receivable Specialist will drive timely collections of outstanding invoices while balancing professional relationship management and proactive outreach to ensure account health.

Key Responsibilities:

• Manage a dedicated portfolio of brand/retailer accounts, focusing on proactive outreach for past-due invoices
• Lead collections conversations with professionalism and empathy, negotiating payment plans and resolving disputes
• Collaborate with invoicing and operations teams to address payment blockers and maintain product flow

Required Qualifications:

• 3+ years of experience in B2B collections or high-volume customer service environments
• Proven ability to manage a large account portfolio and meet collections targets
• Strong negotiation skills with experience in de-escalating difficult situations
• Familiarity with Slack, Asana, and Zendesk, with a quick adaptability to new systems
• Bachelor's degree or equivalent professional experience; background in BPO/customer service is a plus