Accounts Receivable Specialist

Job Summary

Supporting the day-to-day operations of the Collections team, the contract Accounts Receivable Specialist will manage inbound customer communications, assist with case resolution, and support collection activities on past-due accounts while working remotely from the Philippines during specified hours.

Key Responsibilities

• Monitor the shared collections inbox and review incoming customer emails and cases
• Respond to routine customer questions and route complex inquiries to the appropriate team member
• Support collection efforts on assigned past-due accounts, including documentation and follow-up

Required Qualifications

• 3+ years of experience in Accounts Receivable, Collections, Billing, or a related operational role
• Experience with shared inboxes or high-volume customer communication environments
• Familiarity with NetSuite and Salesforce is preferred but not required
• Strong attention to detail and commitment to accurate documentation
• Dependable and able to perform process-driven responsibilities consistently and accurately