ACE Support Team Lead

Job Summary

A company is looking for an ACE Support Team Lead who will oversee a team while providing direct support in a fast-paced service environment.

Key Responsibilities

• Lead and develop ACE FP Support associates, providing supervision and performance feedback
• Monitor team performance against metrics and implement coaching or corrective actions as needed
• Identify and drive process enhancements to improve service efficiency and quality

Required Qualifications, Training, and Education

• High School Diploma or Equivalent required; Bachelor's Degree preferred
• 5+ years of experience in life insurance or financial services with a focus on service delivery
• Deep knowledge of ACE Support functions and workflows
• Demonstrated leadership readiness with prior experience in mentoring or training preferred
• LOMA designation preferred