ACM Consultant

Job Summary

Providing comprehensive case management for accommodation requests related to life events, the full-time ACM Consultant will serve as a single point of contact for employees, addressing inquiries, reviewing documentation, and ensuring compliance with relevant laws and policies while working remotely.

Key responsibilities

• Initiate and respond to inquiries about accommodation events and benefits available to employees
• Serve as a point of contact for assigned employees, providing holistic case management services and reviewing medical documentation
• Communicate regular updates to employees and stakeholders, ensuring compliance with federal/state regulations and company policy

Required qualifications

• Bachelor's degree in Human Resources Management, Business Administration, or a related field
• Experience in customer-facing roles and Human Resources, Claim Management, or Leave & Disability management
• Proficiency in English and Spanish language communication skills, both written and verbal
• Experience managing confidential and sensitive employee information
• Knowledge of employment law and HR policies and procedures