Ad Product Support Specialist

Job Summary

Providing critical technical support for an advertising platform, the remote Ad Product Support Specialist will resolve complex partner-facing escalations, troubleshoot ad tech issues, and collaborate with engineering teams to drive solutions on a contract basis.

Key Responsibilities

• Resolve complex technical issues for external ad partners
• Analyze logs and replicate problems for deeper investigation
• Communicate technical resolutions and status updates to partners

Required Qualifications

• 3+ years of experience in the Ad Tech industry
• Proven ability to troubleshoot complex ad-serving and programmatic issues
• Experience communicating directly with external partners in a technical capacity