ADA Customer Service Agent

Job Summary

Working fully remote, the ADA Customer Service Agent will assist customers with disabilities by providing accessibility accommodations, responding to inquiries, and ensuring compliance with ADA guidelines.

Key responsibilities

• Respond to customer inquiries related to accessibility and disability accommodations
• Coordinate services such as interpreters, captioning, and alternative document formats
• Document ADA accommodation requests and escalate complex issues to compliance teams

Required qualifications

• Experience working with people with disabilities or in accessibility services
• Basic knowledge of ADA principles or willingness to learn
• Bilingual communication skills
• Familiarity with CRM systems (e.g., Salesforce, Zendesk, ServiceNow)
• Conflict resolution or de-escalation training