Administrative Assistant
Job Summary
To support the Customer Support team, the full-time Administrative Assistant will manage patient communications, coordinate with healthcare providers, and resolve appointment and prescription-related requests in a remote capacity following US Pacific Time hours.
Key responsibilities
- Handle incoming and outgoing patient communications, primarily via phone
- Resolve appointment, prescription, and support-related requests while managing patient cases end-to-end
- Maintain accurate documentation in CRM and EMR systems, ensuring timely completion of daily operational tasks
Required qualifications
- 2+ years of recent, hands-on experience in online Customer Support
- Previous experience working remotely in Customer Support
- Experience handling inbound and outbound calls in English
- Healthcare background through education or experience working with medical institutions
- Availability to work one of the specified schedules, including weekends
Complete Job Description
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