Administrative Assistant Support

Job Summary

Building a talent pool for future openings, the full-time Administrative Assistant Support will manage patient communications, resolve operational requests, and coordinate with healthcare providers in a remote environment.

Key responsibilities

• Handle incoming and outgoing patient communications primarily via phone
• Resolve appointment, prescription, and support-related requests while managing cases end-to-end
• Maintain accurate documentation in CRM/EMR systems and complete daily operational tasks within defined timelines

Required qualifications

• 2+ years of recent hands-on experience in online customer support
• Proven experience handling inbound and outbound calls in English
• Background in healthcare, either through education or hands-on experience with medical institutions
• Experience working with CRM systems with strong attention to detail and data accuracy
• Ability to work primarily within US Eastern Time hours (EST) and adapt to evolving processes