Administrative Support Specialist

Job Summary

Providing operational and administrative support for agent lifecycle management, the fully remote Administrative Support Specialist will manage onboarding, offboarding, and technical assistance while ensuring effective communication across departments.

Key responsibilities

• Provision and credential new agents by completing onboarding requirements and system access requests
• Assist agents with technical support needs, including login issues and account access concerns
• Generate, update, and distribute reports to support operational and business needs

Required qualifications

• High school diploma or equivalent required
• Previous administrative, workforce management, or customer support experience preferred
• Experience supporting remote teams or contractor workforces is preferred
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel
• Strong organizational and time management skills with exceptional attention to detail