Administrative Support Specialist

Job Summary

Providing essential operational and administrative support, the variable hour Administrative Support Specialist will manage agent onboarding and offboarding processes, assist with technical support needs, and maintain accurate workforce records while working fully remotely.

Key responsibilities

• Provision and credential new agents by completing onboarding requirements and account setup activities
• Assist agents with technical support needs, including login issues and basic troubleshooting
• Generate and distribute reports to support operational and business needs

Required qualifications

• High school diploma or equivalent required
• Previous administrative, workforce management, or customer support experience preferred
• Experience supporting remote teams or contractor workforces is preferred
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel
• Strong organizational and time management skills with the ability to multitask