Administrative Support Specialist

Job Summary

To support agent teams in a fast-paced environment, the temporary, fully remote Administrative Support Specialist will manage tool support operations, including provisioning and deprovisioning tool access, troubleshooting issues, and liaising between agents and technical teams.

Key responsibilities

• Set up and grant tool access for new agents prior to training, ensuring readiness on day one
• Field and triage tool-related issues, resolving straightforward problems and escalating complex ones as needed
• Maintain accurate records of tool access status and provide timely updates to stakeholders on provisioning and issue resolution

Required qualifications

• Strong organizational skills with the ability to manage multiple concurrent workstreams
• Basic technical aptitude for learning new tools and performing first-level troubleshooting
• Prior experience in administrative support, IT support, or operations coordination preferred
• Proficiency with ticketing systems, spreadsheets, or tracking tools is a plus
• Ability to work efficiently and meet deadlines tied to class start/end dates