Admission Operations Associate

Job Summary

To support a growing mental health organization, the full-time Admission Operations Associate will manage the admissions process, ensuring timely responses and accurate documentation while working remotely.

Key responsibilities

• Manage shared admissions email inboxes and voicemail systems, ensuring timely responses and follow-up
• Serve as the primary administrative point of contact for patients, caregivers, and internal team members
• Organize and maintain patient records, ensuring completeness and accuracy prior to clinical appointments

Required qualifications

• Bachelor's degree preferred; equivalent experience will be considered
• 2+ years of experience in healthcare administration, patient access, or a related field
• Strong organizational and project management skills
• Experience with electronic health records or healthcare technology platforms preferred
• Ability to maintain confidentiality and handle sensitive information appropriately