Admissions Navigator

Job Summary

A company is looking for an Admissions Navigator to provide evaluations of services to potential clients and their families.

Key Responsibilities

• Handle inquiries from clients and support group members through various communication methods
• Complete the admissions process, including intake screenings and explaining services and costs
• Refer clients to external resources if necessary and achieve a minimum of 168 qualified annual admissions

Required Qualifications

• Bachelor's Degree in a related field preferred
• Four years of experience in a call center environment, with a focus on inbound and outbound calls
• Two or more years of experience in an operations management role
• Strong product knowledge and customer service skills
• Proficient in Google Workspace and capable of working in a fast-paced environment