Admissions Supervisor

Job Summary

To support the day-to-day operations of the Admissions team, the full-time Admissions Supervisor will manage scheduling, oversee call center activity, and provide coaching to ensure a high-quality patient experience in a remote environment.

Key responsibilities

• Monitor daily call center activity and manage team schedules to ensure adequate coverage
• Provide ongoing coaching and conduct performance reviews to enhance the skills of Admissions Specialists
• Review calls and operational workflows to ensure accuracy and quality across enrollment activities

Required qualifications

• 5 years of experience in a call center management environment
• Experience in workforce management and schedule development strongly preferred
• Strong analytical skills and attention to detail
• Behavioral Health experience preferred
• Proficiency in CRM systems and Google Workspace (Docs, Sheets, Gmail, etc.)