Admissions Supervisor
Job Summary
Dedicated to enhancing patient experiences, the full-time Admissions Supervisor will oversee the Admissions team, manage daily operations, provide coaching, and ensure quality and efficiency in a remote work environment.
Key responsibilities:
- Monitor daily call center activity and manage team schedules to ensure adequate coverage
- Provide ongoing coaching and conduct performance reviews to improve Admissions Specialists' skills and productivity
- Review calls and operational workflows to maintain quality and accuracy in the admissions process
Required qualifications:
- 5 years of experience in a call center management environment
- Workforce management and schedule development experience strongly preferred
- Behavioral Health experience preferred
- Experience with CRM systems and call management software
- Strong analytical skills and attention to detail
Complete Job Description
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