Adoption Specialist

Job Summary

A company is looking for an Adoption Specialist responsible for driving customer engagement and product adoption across key accounts.

Key Responsibilities

• Monitor customer usage and health dashboards to identify under-utilized accounts and proactively address risk indicators
• Execute multi-channel adoption campaigns and follow up with personalized outreach to increase engagement
• Meet directly with customers to share product best practices and guide them through adoption milestones

Required Qualifications

• Bachelor's degree
• 2-4 years of experience in Customer Success, Enablement, Lifecycle Marketing, or a related customer-facing role
• Familiarity with CRM and customer analytics platforms (e.g., Gainsight, Salesforce)
• Collaborative mindset with experience working cross-functionally in a SaaS or technology environment
• High adaptability, sense of urgency, and comfort working remotely