Adoption Strategist

Job Summary

Driving customer engagement and product adoption, the full-time remote Adoption Strategist will develop scalable implementation processes, enhance product expertise, and analyze adoption metrics to support corporate and midmarket clients.

Key responsibilities

• Build and deliver scalable implementation and enablement processes to educate customers on best practices
• Develop deep product expertise across the ElevenLabs platform, focusing on ElevenAgents and ElevenCreative
• Track adoption metrics and collaborate with Revenue Operations to create data-driven strategies and playbooks

Required qualifications

• 6+ years in implementation, solutions consulting, or technical account management at a technical SaaS or AI-native company
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• Proven ability to build adoption-focused programs from the ground up
• Strong analytical skills with a focus on identifying trends and opportunities
• Experience managing a high-volume book of business in mid-market or commercial segments