Advanced Medical Support Assistant

Job Summary

A company is looking for an Advanced Medical Support Assistant (Team Lead) to oversee a remote team supporting Community Care scheduling operations for the Veterans Health Administration.

Key Responsibilities

• Manage staffing requirements and workflow priorities for a team of Medical Support Assistants
• Coordinate care between VA and community providers while ensuring timely scheduling of appointments for Veterans
• Conduct daily reviews of consults and maintain compliance with scheduling standards and patient safety protocols

Required Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• Minimum of one year of specialized experience in a medical scheduling environment
• Advanced knowledge of interdisciplinary coordinated care delivery policies and medical terminology
• Ability to manage workflow, delegate tasks, and ensure compliance with performance standards
• Experience with VA scheduling systems is strongly preferred