Advanced Services Engineer

Job Summary

Guiding customers from intent to measurable outcomes, the full-time Advanced Services Engineer will implement and mature data security platforms while managing customer engagements primarily through remote support, with occasional onsite assistance.

Key responsibilities

• Gather and analyze information to define an outcome-driven delivery plan for customers
• Assess and translate technical and operational requirements to achieve desired outcomes
• Manage, track, and report on the progress of customer engagements, ensuring clear documentation of milestones and deliverables

Required qualifications

• Undergraduate degree or equivalent practical experience
• 5+ years of experience in customer-facing technical roles
• Experience with cloud/SaaS ecosystems such as Microsoft 365, Azure, AWS, and Salesforce
• Good knowledge of Microsoft Purview
• Outstanding customer service mindset focused on achieving outcomes