Advanced Support Consultant

Job Summary

Providing expert support for top-tier customers, the full-time Advanced Support Consultant II will manage customer interactions, resolve complex issues, and deliver training on ETO or Apricot software while working remotely.

Key responsibilities

• Become an expert in customers' business areas and software use, including customizations
• Respond to customer inquiries to resolve unique problems promptly, adhering to service level agreements
• Document client interactions and support internal team growth through mentorship and knowledge sharing

Required qualifications

• 4+ years of professional experience in technical support, consulting, or customer success
• 2+ years of experience with ETO or Apricot software preferred
• Proficient in SAP Business Objects Reporting and SQL
• Experience utilizing Jira/Confluence, Intercom, and Salesforce/Financial Force
• Working knowledge of nonprofit or public sector client verticals