Advanced Support Consultant I

Location: Remote

Compensation: Salary

Staff Reviewed: Thu, Apr 18, 2024

This job expires in: 4 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for an Advanced Support Consultant I.

Key Responsibilities:

Become an expert in ETO, Apricot, and/or Penelope software for customer support
Regularly meet with customers to review open cases and issues
Provide ad-hoc coaching and training on software best practices

Required Qualifications:

2+ years of professional experience in technical support or customer success
Proficient in SAP Business Objects Reporting
SQL knowledge and experience
Interest in technology and problem-solving independently
Passion for human services and an infectious smile

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