Advanced Support Engineer
Job Summary
Joining a remote team, the full-time Advanced Support Engineer I will manage escalated customer cases, diagnose and resolve advanced technical issues related to Delinea products, and collaborate with engineering teams to ensure customer success.
Key responsibilities
- Serve as the primary point of contact for escalated customer cases, providing exceptional technical support and case management
- Diagnose and troubleshoot advanced technical issues related to Delinea software products while documenting findings and solutions
- Collaborate with peers and product teams to identify root causes and contribute to continuous improvement efforts based on customer feedback
Required qualifications
- Proven experience in enterprise-level customer support or advanced troubleshooting roles for software solutions
- Strong knowledge of networking protocols and troubleshooting (TCP/IP, DNS, routing, firewalls)
- Solid understanding of operating systems (Linux/Unix/Windows) relevant to the product environment
- Working knowledge of software code debugging principles and techniques
- Exceptional customer and case management skills with the ability to handle multiple cases effectively
Complete Job Description
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