Job Summary

A company is looking for an Advanced Technical Support Specialist.

Key Responsibilities:

• Respond to customer cases in line with service level objectives
• Identify and resolve critical issues and proactively prevent their recurrence
• Act as a mentor to other team members and maintain an advanced understanding of the product portfolio

Required Qualifications:

• Bachelor's degree in computer science, information systems, or equivalent experience
• Minimum of 5 years' experience in technical customer support, preferably with enterprise SaaS solutions
• Experience leading major enterprise incidents using escalation management guidelines
• Ability to communicate technical information proficiently with stakeholders at all levels
• Ability to translate technical incidents into business terms