Advanced Support Technician

Job Summary

A company is looking for an Advanced Support Technician for Xfinity Home Security.

Key Responsibilities

• Resolve complex customer issues related to Xfinity Home Security using advanced troubleshooting techniques
• Collaborate with engineering teams to ensure timely resolution of intricate problems
• Document customer interactions accurately and provide real-time support to business partners and field technicians

Required Qualifications

• High School Diploma or GED
• 5-7 years of relevant work experience in customer service or technical support
• Experience with ticketing systems, preferably Remedy
• Ability to work flexible hours, including nights and weekends
• Proven ability to upsell products and services effectively