Advanced Support Technician

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Jun 11, 2025

Job Category: Project Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an Advanced Technician for Xfinity Home Advanced Support.

Key Responsibilities

Perform advanced data analysis to resolve service orders and trouble tickets
Isolate and resolve complex problems using subject matter expertise
Provide operational support and training to field technicians and other employees

Required Qualifications

High School Diploma / GED
5-7 years of relevant work experience
Experience with Trouble Tickets via Remedy and IOP
First Call Resolution (FCR) experience in an inbound call center
Strong troubleshooting skills in Sales, Billing, and Technical Support

COMPLETE JOB DESCRIPTION

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Job is Expired

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