Advanced Support Technician

Job Summary

A company is looking for an Advanced Support Technician for Xfinity Home Security.

Key Responsibilities

• Resolve customer issues related to Xfinity Home Security through effective troubleshooting
• Collaborate with engineering and stakeholders to address complex problems and ensure timely resolutions
• Provide real-time support and guidance to business partners and field technicians

Required Qualifications

• High School Diploma or GED
• 5-7 years of relevant work experience in a call center environment
• Experience with ticketing systems, preferably Remedy
• Ability to work flexible hours, including nights and weekends
• Proven track record in customer service and technical support roles