Advanced Support Technician

Job Summary

A company is looking for an Xfinity Home Advanced Support Technician.

Key Responsibilities

• Resolve complex customer issues related to Xfinity Home Security services
• Provide technical support and guidance to customers and field technicians
• Document customer interactions accurately and suggest process improvements

Required Qualifications

• High School Diploma or GED
• 5-7 years of relevant work experience
• Experience in call center environments, particularly with billing and technical issues
• Familiarity with ticketing systems, such as Remedy
• Availability to work flexible hours, including weekends