Advanced Technical Support Specialist

Job Summary

A company is looking for an Advanced Technical Support Specialist.

Key Responsibilities

• Respond to customer cases in line with service level objectives
• Identify and resolve complex issues while performing proactive mitigation assessments
• Manage customer communications and drive resolution of cases with limited oversight

Required Qualifications

• Bachelor's degree in computer science, information systems, or equivalent experience required
• Minimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutions
• Experience leading major enterprise incidents using escalation management guidelines
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Demonstrated commitment to valuing diversity and contributing to an inclusive environment