Advanced Technical Support Specialist

Job Summary

A company is looking for an Advanced Technical Support Specialist.

Key Responsibilities

• Provide proactive, high-touch technical support to larger enterprise customers
• Manage and resolve complex technical issues while developing deep knowledge of customer environments
• Mentor and train other technical support team members and maintain knowledge base articles

Required Qualifications

• Bachelor's degree in computer science, information systems, or related field, or equivalent experience
• At least 5 years of experience in a technical customer support role, with 2 years supporting enterprise SaaS solutions
• Proven experience delivering high-touch support to large enterprise customers
• Experience overseeing major enterprise incidents and providing escalation management
• Exceptional organizational and multitasking skills