Advisor Support Professional

Job Summary

A company is looking for an Advisor Support Professional to provide quality service to field partners and clients in a call center environment.

Key Responsibilities

• Act as an advocate for VFA Broker Dealer by assisting with complex issues regarding account statuses, balances, account transfers, and general inquiries
• Provide professional, accurate, and prompt service to field partners and clients with a sense of urgency
• Utilize research and analytical skills to resolve client issues effectively

Required Qualifications

• 1+ years of previous inbound call center experience
• Financial services industry experience is preferred
• Able to work in a fast-paced, metric-driven environment
• Proficient in multitasking and navigating multiple systems simultaneously
• Availability to work any shift within operational hours (8am-5pm CST)