Advocacy Operations Manager

Job Summary

A company is looking for an Advocacy Operations Manager to oversee the day-to-day operations of the Advocacy Team.

Key Responsibilities

• Supervise and support a team of Advocacy Representatives handling member calls and tickets
• Provide real-time coaching, guidance, and issue resolution to advocates during daily operations
• Lead onboarding and training for new advocates and manage advocate schedules for optimal coverage

Required Qualifications

• 3+ years experience managing a customer service, advocacy, or call center-based team
• 3+ years of experience in health insurance operations
• Strong understanding of operational workflows and member care coordination
• Ability to coach and support team members in a fast-paced environment
• Comfortable handling escalations and sensitive member situations