Advocate Supervisor

Job Summary

A company in the healthcare industry is looking for an Advocate Supervisor.

Position Responsibilities:

• Hire, train, and develop new and existing team members within the Welbe Advocate Hub
• Identify optimal workflows and establish best practices for daily operations and policies/procedures
• Prepare reports and evaluate data to improve processes and monitor team performance

Qualifications:

• Minimum two (2) years of supervisory-level experience within a call center environment
• Demonstrated experience coaching, training, and motivating staff
• Knowledgeable with technology, especially software applications, phone systems, and electronic medical records systems
• Proof of COVID-19 vaccination prior to employment