After-Hours Answering Service Specialist

Job Summary

A company is looking for an Answering Service Specialist | After Hours.

Key Responsibilities

• Respond to incoming phone calls after-hours for all sites promptly and with exceptional quality
• Triage calls and document patient requests, recommending appropriate actions for on-call physicians
• Maintain production requirements by managing off-phone work and wrapping up after-hours calls efficiently

Required Qualifications

• Minimum High School Diploma or GED required
• At least five (5) years of customer service experience
• A minimum of one (1) year of experience in a healthcare or call center setting
• Advanced knowledge of Medical Terminology
• Proficient in using computer software and database systems