After-Hours Answering Service Specialist

Job Summary

A company is looking for an Answering Service Specialist | After Hours.

Key Responsibilities

• Respond to incoming phone calls after-hours for all sites promptly and with exceptional quality
• Assist physicians during off-hours to ensure a superior patient experience
• Triage calls, document patient requests, and recommend appropriate actions for on-call physicians

Required Qualifications

• Minimum High School Diploma or GED required
• At least five (5) years of customer service experience
• Minimum of one (1) year experience in a healthcare or call center setting
• Advanced knowledge of Medical Terminology
• Proficient in using remote collaboration tools and maintaining HIPAA compliance