After-Hours Care Coordinator

Job Summary

A company is looking for an After-Hours Coordinator responsible for providing third shift support to clients and caregivers.

Key Responsibilities

• Handle incoming calls from employees, clients, and agencies, providing accurate solutions and guidance
• Coordinate staffing needs, including re-staffing caregiver callouts and managing schedule changes
• Maintain detailed records of calls and inquiries, ensuring compliance with company policies and regulations

Required Qualifications

• High School Diploma or GED required
• Previous experience in customer service
• Previous experience in scheduling preferred
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Proficient in Microsoft Office